Somerset Full Warranties
Somerset warrants, to the original purchaser, that its products, in their original manufactured condition, to be free form manufacturing defects in milling, dimension, and grade for the lifetime of the floor. Structural integrity does not cover the normal expansion and contraction that solid wood floors may experience between boards at different times during the year. If minor separations do occur, they are not covered by this warranty. Cupping or crowning due to excessive moisture or humidity is not covered by this warranty.
Full 25-Year Finish Wear Layer Warranty*
Somerset warrants, to the original purchaser, that its surface wear layer will not
wear through or separate from the wood for 25 full years, from the original date of
purchase, on all prefinished products in the Natural Collectionª, when used in normal
residentail traffic conditions.
We recommend using Somerset Floor Care Products to maintain the beauty of your
floor. The use of other products not formulated for your Somerset floor may damage
your floor and void the warranty.
Somerset Warranty Exclusions
The patterns and color variations created in a living tree are like all of nature - never repeated. Naturally occuring wood characteristics such as mineral streaks, knots, variations in grain and color, are not considered defects. Your newly installed floor will vary from samples or pictures shown, this variation is not covered by our warranty. Also, species, age, character and exposure to sunlight may keep new or replacement flooring from matching existing flooring or samples. Because hardwood flooring is a natural product, it will expand and contract due to seasonal moisture level changes. All wood flooring will undergo natural color changes due to the effects of sunlight and/or Ultraviolet light and these changes are not covered by our warranty. Area rugs should be moved occasionally as they block sunlight and may give the appearance of discoloring under the rug. This is not a product defect.
Somerset warranties exclude indentations, scratches, or damages caused by misuse,
negligence, accidents, fire, erosion, insects, pets, spiked heel shoes, pebbles, sand.
other abrasives, failure to follow all manufacturer's specific written installation
instructions, lack of proper maintenance, insufficient protection on funiture, and
misuse or improper alterations of the original manufactured product. Damage due to
water and/or moisture, including, but not limited to damage resulting from broken or
leaking pipes, wet mopping, weather conditions or natural disasters, is excluded from
Somerset warranties.
Gloss reduction is not considered surface wear, therefore it is not covered under this
warranty. No warranties apply to cabin, tavern, off-grade, or any other products not
included in the products specifically outlined in the warranty.
This writing is the complete and exclusive statement of the warranty, and is in lieu of
all other expressed and/or statutory warranties. Somerset assumes no liability for
incidental or consequential damages. However, some states do not allow the
exclusion of limitation of incidental or consequential damages, so this exclusion may
not apply to you. This warranty gives you specific legal rights and you may have
other rights as they vary from state to state.
Claims Information
In the unlikely event that any portion of your Somerset floor should fail with respect
of the provisions of the warranties, somerset Hardwood Flooring, at its sole option,
to the original purchaser, will repair, refinish, or replace such portion, at not cost to
you, with the same product of equal value. In the unlikely event that Somerset is not
able to correct the failure after a reasonable number of attempts, Somerset will
refund, if requested, the purchase price for that portion of the floor that fails.
To file a claim, first contract the Somerset retailer where the original purchase was
made. If the retailer is unable to satisfy the claim, contact by letter Somerset
Hardwood Flooring, P.O.Box 1355, Somerset, KY 42502, Attn: Claims Department.
Claims must be filed within the warranty coverage period with information verifying
date of purchase, such as the sales receipt for the flooring. Somerset Hardwood
Flooring reserves the right to have it or its representative inspect the floor and
remove samples for technical analysis.
